THE COMPASS SERVICE
Protecting you, your people and your business.
When difficult situations arise, organisations naturally look to the law, their processes, and procedures in order to properly respond to the situation and manage the risks of the business.
Generally, these are well defined and well structured, however in our experience, they’ve been created in isolation and so end up being pieces of the puzzle that just don’t quite fit together, meaning that things can fall between the cracks, despite an organisation’s best efforts.
This is where Mast People Support can help. With experience that ranges across these various aspects, we act as the glue that brings everything together through strategic support, practical advice, and a people-centered approach.
Review of Speak Up Processes
What analysis of your speak up services do you undertake? Are the right channels being utilised when your people Speak Up? If not why not? Is confidence high in your investigation process?
Navigating Serious Criminal Offences
Sadly scenarios like our case study below, or domestic abuse are impacting workplaces more frequently – are you providing the right support to employees whilst protecting your organisation?
Policies and Procedures
Have you crafted these so that they align with your culture? When incidents happen do these act as your guidance or are they a hinderance?
Are your teams aware of how these impact what they do?
Investigation Audit and Review
Are your investigations consistent, fair, and evidence-based? Could bias be going unnoticed? An independent audit and review can expose risks and ensure your practices stand up to scrutiny.
REVIEW AND AUDIT
Ensuring investigations are handled with consistency, fairness, and a solid evidence base is critical for maintaining trust and protecting your organisation. Even the most robust processes can fall victim to bias, oversight, or procedural drift over time.
That’s why an independent audit and review provides more than just reassurance — it delivers clarity, accountability, and actionable insights.
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​Our service takes a deep look at past investigations and your current investigative practices to evaluate whether they align with best practice and regulatory expectations. We highlight what’s working well, identify gaps or risks, and provide practical recommendations to strengthen your approach.
The result is a clear picture of how your investigative processes measure up under scrutiny.
OUR PROCESS
​​Whether you need assurance for governance purposes, wish to strengthen internal confidence, or want to demonstrate credibility to external stakeholders, an independent audit and review offers a powerful way to safeguard integrity. With an impartial perspective, you can move forward knowing your investigations not only meet the standard but set it.
SLT Alignment Review: Are You Really Incident-Ready?
When a serious incident hits, it's not just your policies that get tested — it's your people. Confusion or misalignment at leadership level can lead to delay, inconsistency, and risk. This service is designed to ensure your Senior Leadership Team is ready, joined-up, and crystal clear on their role before an incident happens, not during it. This isn’t just about having policies on paper, it’s about ensuring the people responsible for acting on them are prepared, consistent, and confident under pressure.
New service alert
The service begins with a half-day intervention to test, challenge and align your safeguarding and serious incident response at leadership level. Using this, we provide a structured review of your key safeguarding and incident-response documentation.​
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The second part of the service includes a focused roundtable session with your Senior Leadership Team. Together, we identify gaps, clarify roles, and highlight risks — ensuring that when a serious issue arises, your leaders know exactly how to respond, and do so as one.
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CASE STUDY: NAVIGATING SERIOUS CRIMINAL OFFENCES
Sam*, a People Team Senior Leader who had previously utilised Mast People Support’s training services, got in contact to say they had a complex and sensitive situation that they wanted some support with.
THE SITUATION
An employee had recently disclosed that they had been seriously sexually assaulted by a business associate of the organisation the previous year, whilst travelling with work. They were now worried, due to team movements, that other employees could be at risk.
Sam wanted to ensure the organisation responded appropriately to these serious allegations, supported the employee and protected other employees working with the business associate.
Given our Founder, Kate’s, depth of knowledge across investigations, the police and criminal system, and corporate risk, she was asked if she would meet with the employee to support them and the organisation on the best way forward.
THE APPROACH
Ultimately the employee wanted to be and feel safe, the business wanted to understand further information on the disclosure and take any necessary steps in response.
Kate’s approach was to create a safe space for the employee to speak about their fears and work through “what if” scenarios, including ones others had deemed irrational. Drawing on her policing experience, Kate was able to provide context of the criminal justice system and statistics to aid the discussions with the individual to demystify the system and work through their fears.
THE RESULT
Following the conversations with the employee and working in partnership with Sam, the result was:
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That the employee felt safer and more in control with a plan in place for worst case scenarios.
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The employee was able to continue work there having been treated with dignity and respect.
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Several suggestions were made to tighten the organisation’s current policies and procedures.
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Aid the work of the legal team in the severance of the contract of the business associate with minimal risk.
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Support provided to line management who felt “out of their depth” and impacted by the events.
